Shipping policy
Shipping Policy
Processing Time
All orders are processed within 1–3 business days after payment is received (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order has been shipped.
Shipping Locations
We currently offer international shipping to most countries worldwide. If your destination is not available at checkout, please contact us at lee802160@gmail.com for support.
Estimated Delivery Time
Delivery times vary depending on your location and shipping method:
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Hong Kong & Mainland China: 3–7 business days
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Australia, New Zealand: 7–12 business days
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United States & Canada: 8–15 business days
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Europe: 8–15 business days
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Rest of the World: 10–20 business days
Please note that actual delivery times may vary due to customs clearance delays or local courier issues.
Shipping Fees
Shipping charges are calculated at checkout based on your delivery address and selected shipping method.
Free shipping may be available for orders over a certain amount — please refer to our homepage or promotions for current offers.
Tracking Your Order
Once your package is shipped, you will receive an email with your tracking number. You can track your package through the link provided or directly on the carrier's website.
Customs, Duties and Taxes
All international orders may be subject to customs fees, import duties, and taxes. These charges are the responsibility of the customer and are not included in the shipping fee. Please check with your local customs office for more information.
Lost or Delayed Packages
If your order is significantly delayed or lost in transit, please contact us at lee802160@gmail.com. We will assist you in filing a claim with the shipping carrier or arranging a replacement if eligible.
Incorrect Shipping Information
Please make sure your shipping address is correct before placing your order. We are not responsible for lost packages due to incorrect or incomplete addresses.